From highly efficient mobile and warehouse refrigeration units to digital time-and-temperature recorders and temperature-reading infrared “guns,” significant technology is employed in the cold supply chain to maintain food product freshness and ensure the safety of food consumers. [emember_protected custom_msg=”Click here and register now to read the rest of the article!”]
But, it’s still people — competent, knowledgeable and well-trained people — who keep the cold supply chain working, keep it efficient and keep it strong. Our Client Services Manager, Shelley Nelson, leads a unique, multi-talented staff of Client Service Representatives (CSRs), including Susan Stump, Alicia Ashley, Keith Smith, Debbie Scruggs, and Mary Hallman. The CSRs at Adams Cold Storage are:
• Well versed in all forms of communication, including electronic and telephone. (In Client Services at ACS, voice mail is not an option in working with customers.)
• Practitioners who fully communicate the language and terminology of our industry.
• Proficient with the sophisticated-level computer software used for inventory tracking, product receiving, product releases, and product counts.
• Tested and certified by the state in food safety and food management, including food manager training and a risk-prevention methodology called HACCP (Hazard Analysis and Critical Control Points).
• Key players in the scheduling of product deliveries, shipments, and warehouse space planning.
• Problem solvers in achieving resolution of shipping problems, particularly those related to receipts of improperly frozen or chilled foods, or damaged food items.
• Directly involved in quality assurance and the maintenance, modification, and execution of the various legal documents cited by UCC regulations. This topic is important enough to warrant separate attention in next month’s column.
The remaining ACS Team members salute the Client Services Group members for their professionalism, great attitudes and dedication!
CREDITS
column by BEN ADAMS, JR.
BIO: Ben Adams, Jr. is an owner and president of Adams Cold Storage, LLC. He has been directly involved in citrus production, warehousing and distribution, as well as state and community support since 1980. His current facility incorporates 200,000 square feet of multi-temperature warehousing, with an extensive expansion plan on the horizon. [/emember_protected]